Photograph of tenantWhat We Do

This section explains the services we provide. If you wish to report a repair, pay your rent, factoring bill or apply for a house you can do so here. This section also has emergency phone numbers that you may need. We also have guides for all residents whether you are a tenant or owner.



Abolition of Right to Buy

Some tenants of housing associations  have the right to purchase their homes at a discounted price. There are various qualifications, conditions and exceptions to this, depending on when the tenancy began, the type of property or whether the tenancy transferred from another landlord, to name just a few.  The Association was successful in applying to the Scottish Government in 2012 for a further extension to suspend the modernised Right to Buy for a further period of 10 years until 30 September 2022.

The Scottish Government has recently announced that the Right To Buy will end in Scotland on 1  August 2016.

This means that the right to buy will end for all council and housing association tenants in Scotland.  Tenants with a  right to buy, that they are allowed to use, will now have just under two years to do so and all eligible applications for the Right to Buy  must be submitted to the Association by 31 July 2016.

If you are unsure whether you are eligible to purchase your home under the Right to Buy scheme and would like further information, please contact your Housing Officer for further details.

The Scottish Government has now published a guide for tenants giving further information on the abolition of the Right to Buy. The guide is available at this link:

Factsheet - Significant Performance Failures (SPF)

The Scottish Housing Regulator have reviewed their SPF Facsheet for tenants to make it as helpful as possible.  The Factsheet tells tenants how they can report an SPF to them and the action they will take.  

As part of the review the Scottish Housing Regulator thought it would be helpful to publish a new factsheet for social landlords which explains what they will do if an SPF is reported to them.  It also explains what they will do if, after investigation, they decide there has been an SPF.

Please click on links below to view the tenant and landlord factsheets

Tenant Factsheet

Landlord Factsheet

Customer Service Standards

The Association has recently reviewed its Customer Service Standards to find out more about the standards you can expect from us please click here.



We record and monitor calls for quality assurance and training purposes
Powered by Wildfire